The tool is meant for creating and managing customer servicing and lending processes, products, and workflows. The Banking application allows you to build customer journeys and tailor them to your needs and business flows, collect information about customers and their actions. It is like playing with a lego - you have all small pieces to build bigger parts and put them together. This way you can build almost whatever you want - provided you have the pieces, your own imagination is the only limitation.
In addition, to the possibility to set up data fields with needed values and processes, the solution enables configuring loan products, including the option to create different validations, constraints, limits, and pricing logic, for serving customers with different backgrounds and risk levels.
The configuration layer is wide and allows customization depending on regulatory and business needs. In the application any business process can be described by creating a respective flow for customer registration, loan applying, and issuing, contract changing or termination, sending customer communication, debt management, and collection. In addition, the solution allows managers to control customer servicing and debt handling workflows, like contacting the customer, applying a fee, or any other action required.
Banking is essentially related to other applications that support risk management, collection of data from external sources, and integrating external services.